All online orders via VIKIWAT e-store are delivered with Speedy and Econt hipping companies within Bulgaria and with Speedy and DPD Economy service for EU countries. Your online orders can be delivered directly to your home or office address or to courrier' local office points within Bulgaria. All articles with a manufacturer' original packaging will be delivered sealed except those products which do not have such original brand packaging available. They will be deliver in plain bags with all needed information for user's needs.
Delivery options you can choose:
Do you know that you can buy online and pick-up your order from VIKIWAT store in Plovdiv if you are nearby?
It is so easy and you save from shipping fees. Just select this option from drop down menu during your check out (* use postal code 4000) and wait for us to inform you by email once your order is packed and ready for pirck-up.
Delivery methods for Plovdiv:
- Buy online and pick-up from VIKIWAT store
- Speedy city courrier - delivery for 1 working day
- Econt city delivery - delivery for 1 working day
Delivery methods within Bulgaria:
- Speedy economy delivery ( up to 2 -3 working days)
- Speedy express delivery ( up to 24 hours)
- Econt express ( up to 24 hours)
Delivery method within EU countries:
- DPD Economy delivery ( up to 6-8 working days)
Terms & Conditions for FREE delivery
- All online orders below 150 BGN (VAT incl.) will be charged with shipping fees during check out based on total weight of purchased products and location. You can check shipping rates with all shipping companies before check out.
- For all online orders over 150 BGN (VAT incl.) with weight up to 30khs, we offer FREE economy delivery with Speedy within Bulgaria. Delivery time is 2 -3 working days after dispatching from our warehouse.
How does shipping cost is calculated?
VIKIWAT.com works with automated integrated system for shipping cost ' calculation for all online orders based on product' weight, total weight of your parcel and delivery address within Bulgaria and EU countries.
You should know that:
You are able to see the final price for your shipping cost before completing your during check out process. If you doubt about this shippingt cost, please reach us and report the issue directly to our National line ( for Bulgarian territory): +359 (0)700 45 445 or write us an email with your situation. Our employees will check all details and assist you in a short time.
Tracking your order
For even more security and safety when shopping online with us, we enable our customers to monitor the status of their orders on each of 3 key stages named: Organazing your order - Tracking your order - Check your order with courier. You can find more information on "Track your order".
Additional options to organize shipping and delivery
VIKIWAT is working with Speedy and ECONT for online orders with shipping within Bulgaria and with DPD Economy service for delivery within EU countries. If you have other special requirements regarding date and time for delivery for your products, you can always let us know your preference by using the tab: "Special instructions?" during checkout. You need to do the following:
Under section "Delivery method" click on tab: "Special instructions?" In the text box which will be displayed add all the necessary information including name courier company you want to use and other additional information you require us to keep in mind before shipment. Note that after finalizing your order our staff will contact you by phone for feedback and confirmation and in case we need any further clarification. Please, be noted that additional charges may apply for such service.
What to do if something goes wrong with my parcel delivery?
We approach with highest professionalism and diligence every situation when processing your order. With more than 12 years of experience in serving online orders we have developed time-tested rules and procedures which help us to minimize any possible mistakes. However if something goes wrong with you - OUR CUSTOMERS, you can always count on our assistance from our employees. If there is any issue, please contact us on National line: +359 (0)700 45 445 ( at a cost for local call in Bulgaria).
Reach us in cases such as:
Within 24 hours you do not have an e-mail confirmation your order:
What to do: check your profile and your e-mail SPAM box to see if you ordered was finished and confirmed by us. If you do not find any related information, call us at: +359 (0)700 45 445 for assistance.
You have not received SMS confirmation from courier company?
What to do: call our National line: +359 (0)700 45 445 to track the status of your delivery.
Your order is wrong ( i.e. you received different from the ordered goods)?
What to do: call our National line: +359 (0)700 45 445 to notify us for the issue so we can advise you how to proceed in order to resolve the problem asap.
If your package arrives with a shipping damage (the product is broken)?
What to do: Always ask the courier to form a bilateral protocol describing the damages in your presence and keep a copy for yourself. Then contact us to clarify the next steps. It is important to know for your security that will replace your goods in such cases. For additional information about Delivery, please refer to our Terms & Conditions.