All products ordered from our online store are shipped with Speedy courier company and can be directly delivered to your home or office address or to their local office within Bulgaria. All items with a factory packaging will arrive sealed except those which do not have such packaging available.
Types of delivery options you can choose:
It is important for you to know that Vikiwat’physical store and warehouse are both located in Plovdiv, Bulgaria which facilitates the residents of the city and nearby areas while shopping online and offer them additional options for orders' delivery.
Deliveries for city of Plovdiv
- Pick up from Vikiwat store
- Speedy package
- Speedy city courrier - 3 hours
- Speedy city courrier - 6 hours
- Speedy city courrier - 1 day
- Speedy city courrier - 2 days
- Delivery to a local Speedy office (15% discount)
Deliveries for Bulgaria
- Speedy economy ( up to 2 working days)
- Speedy express ( up to 24 hours)
- Speedy package
- Delivery to a local Speedy office (15 % discount)
Deliveries for EU countries
- DPD Economy delivery
Terms & Conditions for a FREE delivery within Bulgaria
- For all online orders below 50 BGN (VAT incl.) the shipping cost will be calculated on the basis for total weight of your products purchased. Every customers has the opportunity to see the exact amount of shipping cost before finalizing its order from "ORDER" page.
- For all online orders over 50 BGN (VAT incl.) the shipping will be for FREE and delivery time will be up to 2 working days
- For all online orders over 100 BGN (VAT incl.) the shipping will be for FREE and delivery time will be up to 24 hours to your door or a local Speedy' office.
How shipping cost is calculated?
VIKIWAT online store has an integrated system for calculating shipping cost for each and every order which is based on total weight of your products in Basket.
You should know that:
You see the final price for your delivery before finalizing any order. If you doubt about the cost of the shipping calculated, please call us and report the issue on our National line: 0700 45 445 before finalizing your order. Our employees will examine all details and assist you if needed.
Tracking your order
For even more security and safety when shopping online with us, we enable our customers to monitor the status of their orders on each of 3 key stages named: Organazing your order - Tracking your order - Check your order with courier. You can find more information on "Track your order".
Additional options to organize shipping and delivery of your order
Vikiwat is working with Speedy delivery company when organizing all online orders'shipment for Bulgaria and European countries. But if you want to send your parcel with another courrier company or you have other special requirements regarding delivery for your products, you can always let us know your preference by using the tab: "Special instructions?" during checkout. You need to do the following:
Under section "Delivery method" click on tab: "Special instructions?" In the text box which will be displayed add all the necessary information including name courier company you want to use and other additional information you require us to keep in mind before shipment. Note that after finalizing your order our staff will contact you by phone for feedback and confirmation and in case we need any further clarification.
Convinient way to receive your parcel
If you need to specify an exact date and time for receive and collect your delivery, you can always let us know by using our tab: "Special instructions?". Write down your requirements and we will organize all details with shipping company.
What to do if something goes wrong with my parcel delivery?
We from Vikiwat approach with highest professionalism and diligence every situation when processing your order. With more than 10 years of experience in serving online orders we have developed time-tested rules and procedures which help us to minimize any possible mistakes. However if something goes wrong with you - OUR CUSTOMERS, you can always count on our assistance from our employees. If there is any issue, please contact us on National line: 0700 45 445 ( at a cost for local call in Bulgaris).
Reach us in cases such as:
Within 24 hours you have not received a phone call from our consultant for confirmation of your order:
What to do: call our National line: 0700 45 445 for faster traceability by proving your order number or the name/mobile phone on whose behalf it was made.
You have not received SMS confirmation from courier company?
What to do: call our National line: 0700 45 445 to track the status of your delivery.
Your order is wrong ( i.e. you received different from the ordered goods)?
What to do: call our National line: 0700 45 445 to notify us for the issue so we can advise you how to proceed in order to resolve the problem asap.
If your package arrives with a shipping damage (the product is broken)?
What to do: Always ask the courier to form a bilateral protocol describing the damages in your presence and keep a copy for yourself. Then contact us to clarify the next steps. It is important to know for your security that will replace your goods in such cases. For additional information about Delivery, please refer to the section 5 from our Terms & Conditions.