OUR RETURN AND EXCHANGE POLICY
VIKIWAT stands behind the quality of its products and services which provides and knows that our customer's time is precious. This is why we try our best when a return/refund or an exchange is needed for our online shoppers. If you changed your mind and want to return your purchased item/s, or maybe if they dont meet your requirements and expectations; or if you find any problems or defects, as well as if you have any other reason not listed here, you can apply for a return up to 14 days after you received your product/s.
How can I return a product purchased from Vikiwat?
Step 1. Fill our Return form listed in our main page ( you can find it in the grey space right down on the pade) and make sure that item/s you would like to return meet all returns conditions.
Step 2. After we receive your filled return form our staff will contact you via email where you will find a copy of your compaint with a reference number as well as detailed instructions for sending back purchased item/s to us. If it is needed our staff can contact you by phone for additional information.
NOTE! Please keep in mind that:
- When you request a return of product/s, you will be required to cover all transportation cost assosiated with your return.
- After we receive and check your return and if problem is from our or our suppliers' side, we will refund your trasnport cost via bank transfer.
Step 3. Once your return is received by our staff, we will check and inspect your complain and contact you for further actions on how to proceed. You can choose a new item, an exchange or a refund.
Received something faulty?
If you received a product which is not correctly described or differ from the photo shown at our online store (first of all, sorry about that, it's our bad) we are ready to cover all transportation cost and your purchase price or we can provide you with a replacement product/s. It is your choice.
What should contain my return?
You must provide a copy of your product/s receipt when sending back your return otherwise we will not be able to proceed with your complain. A copy or a original Invoice will be a useful to be included in your return as this will help us proceed faster with your complain.
After we receive your parcel back at Vikiwat, our staff from Return department will contact you by email or a phone call for addititonal information and possible options we offer to find a solution for you.
IMPORTANT! All items must be returned with all original package and labels attached and without any damage or signs of use.
If you have any questions on how to return your purchase, reach us on our National line: 0700 45 445 for an assistance.
If you prefer to message us your questions or suggestions, please use our contact form or email: info[at]vikiwat.com.